Key metrics
Total conversations
Active users
users who started a conversation
Avg conversations / day
across the selected range
User Engagement
Daily Active (DAU)
avg unique users active per day
Weekly Active (WAU)
avg unique users active per 7-day span
Monthly Active (MAU)
avg unique users active per 30-day span
New Users
first interaction in this period
Returning Users
first interaction prior to this period
Returning Rate
% of total active users
Repetition Frequency
avg convs per returning user
Usage
Conversations over time
Conversations started per day
Past conversations
| Conversation ▾ | Agent type ▾ | Started by ▾ | Date ▾ | Conversation ID ▾ |
|---|---|---|---|---|